c2c it jobs
Job Description: UCM Engineer
Location: 100% Remote (USA)
Duration: 10+ months
Job description:
UCM engineers who have experience managing and troubleshooting Ribbon Clients. ( experience with Oracle and Ribbon Clients is a plus ) but Ribbon Client is a gap we are trying to close. Ribbon Session Border Controllers ( Client ) Analyze, configure, and troubleshoot networks with mixed media and protocols.
Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
Provide remote troubleshooting support to resolve UC related issues
Follow-through on all UC Incident tickets assigned to your bin and their resolution
Engage PS and TAC for assistance on RMAs and complex issues support
Coordinate field services as needed for onsite support
Follow the defined communication procedures for incident updates
Strictly adhere to processes related to tickets update with meaningful and correct notes
Respond to network management system alarms according to established processes
Priority support for identified key customer functionalities and escalations
Effectively work with cross-functional teams to resolve major customer issues.
Drive for continuous learning, results orientation, and teamwork.
Work on developing automations and scripts that allow you to work faster and more efficiently
Help improve overall team quality by automating repetitive tasks and changes on the infrastructure
Please let me know if you would like to discuss this compelling opportunity further. If the opportunity above isn’t the right fit for you at the moment, but know someone in your network that may be looking for this type of role, I would love to connect with them.
Best wishes to you and your family during this unprecedented time.
Best,
Rohan Gour
Technical Recruiter
To apply for this job email your details to rohan.gour@axiomglobal.com