Job title: ServiceNow TSM FSM Consultant
Location: Austin, TX/ Charlotte, NC

Note: Looking for Telecom Domain experience!!!

Experience in following.

• App Engine Studio
• UI Builder
• Agent Workspace.
• UI Policy, Data Policy, Client Script, Business Rule, Assignment rule, Data look up rule, Script Include,
• Script Action, Access controlled list (ACL), Scheduled job, Notification, Inbound action, Record producer,
• Transform map, ETL Transform map, Data Source configuration.
• familiar with CSDM framework
• Workflow and Flow Designer
• Integration hub
• REST API/Scripted REST API Integration
• Virtual Agent
• Performance Analytics
• Automated Test Framework (ATF)
• Design & Implementation of ServiceNow TSM , Order Management, Dispatch Management.
• GitHub Integration
• Have telecom Industry knowledge and Customer Data Models
• Assess and identify customer impact.
• Familiar with SDLC
• Understand Out of box customizations in TSM ServiceNow
• Change Management, Release Management and Service level Management.
• Development of custom applications in ServiceNow.
• Service Catalog & Service Portal implementation, configuration and customization.
• Inventory Management
• modify policy and compliance workflow, mapping citations, authority documents, customizing control attestation flow.
• Rich experience in ServiceNow version upgradation
• Agile and Test Management Implementation

Good to have:

• Knowledge of predictive intelligence tools
• Knowledge of Maria DB
• SDLC tools
• Familiar with
  1. Churn Models.
  2. Fault Management.
  3. Self-Heal Network Management model.